Faq

The self-registration form shall only be filled out one single time for any new supplier to Severstal GC.
Having sent the registration form you would have to receive notification letters sent to the email as specified by yours in the registration form. The notification letters shall contain a link to the qualification form, initial login and password to enter the system. Should you receive no letters with your login and password for entering the system within 5 to 10 minutes, please contact srm@severstal.com. Be aware that the automatically generated letters may well be readdressed to your mailbox Spam folder, therefore, please check this folder up.

Initial username and password are in the notification letters that would be sent to the email as specified by yours in the registration form.
Click the link in the notification letter to access the registration page and enter the initial username and password. Change the initial username and password to your own permanent username and password, which would only be known to you.
Any further entering to SRM shall be made via the link with your own registration data.

Please contact us via srm@severstal.com and provide the following details:

• Name of Company (short and full);
• Country of registration;
• Address of registration;
• Tax reference number;
• DUNS (if you have);
• Code of reason for registration of the company;

E-mail and telephone number of the supplier’s contact person

If your company was not previously registered with SRM, you will receive a link to the registration form that you will need to complete.

OS Win7,
Browser IE8,9,11
You shall also have to add https://procurement.severstal.com/;https://procurement-srv.severstal.com/ to the list of exemptions for your browser while JAVA security and the safety level for JAVA shall be set to medium (if available for your version).

You may add notes while in the mode of tender editing by pressing “Add” -> “Offeror’s Notes”. When you are adding a note the system will request you to choose as to where to add, either to a given tender in general or to a specific item (here, you would have to select a relevant item from the list).

You will receive notification be email provided a buyer to have invited you to participate in a given procedure.

There are two ways for posting documentation in inset “Notes and Attachments”, as follows:

1) Directly attach a file in Section “Attachments”
2) Attach a file via electronic folder “Collaboration”. Here, in “Common Area” you may review the buyer’s attachments; you may make your attachments in the Area that bears a reference number of your offer.

Please, feel free to submit your offer in any of the currencies whatever specified by buyer for a given tender. Select a required currency in inset “RFx Parameters” to amend it as required.

Participation in SRM is free of charge and therefore does not require EDS.

Make use of the filters of button “Show Quick Criteria Maintenance”; here, the most convenient way would be to put a tender reference number into line “Event number” (you may only partly put the number by limiting same with (*) symbol) and press “Copy”.

Another filter is just inside the info columns (“Event Number”, “Event Description”, “Event Status”, etc.) and is available when pressing a column title.

Listing of the current tenders of Severstal GC is displayed in inset “RFx and Auctions”.
Press “Update” to receive an actual information. Ensure no blocking filters are activated.

Please note that displayed in inset “RFx and Auctions” are the current open tenders (accessible for all users) and the current closed tenders (accessible for the users invited by buyer).

Press button “Edit” in the upper left corner; your offer shall be now available for editing.

After editing, please ensure to press “Submit” to submit your offer.

Should you have no offer for a given item, please zero the quantity offered.

Price rating is not envisaged by the system standards both for quotation inquiries and double-envelope tenders. Price rating shall only be relevant for online auction procedures.

The procurement procedure can be open for reviewing in a new window of your browser; please, check this up for a new window. Should there be no new window, you may likely have popups blocked; please, ensure popups be allowed by your browser (Internet Explorer is recommended).

Most likely, you have saved your offer without sending same; the offer current status is “Saved”.
To submit your offer, press “Edit” first, then press “Edit”.
Thereafter, your offer status shall change to “Submitted”.

Having submitted your offer you shall receive a notification letter by email. Typically, the letter shall be with you within 5 minutes after submitting of your offer; the letter advises you the offer to have been submitted for tender. Attached to the letter is a *.PDF file with a general information on the offer. Should you receive no letter while the status has changed to “Submitted”, you are advised as to immediately contact us via srm@severstal.com to provide info as follows:

• Tax referense number
• Tender reference number and your offer reference number
• Wording “Please, check status of the offer in the system, buyer does not see the offer”
• Statement of the fact that no letter is available.

Should you receive the letter while the buyer does not see your offer, you are advised as to immediately contact us via srm@severstal.com to provide info as follows:

• Tax referense number
• Wording “Please, check status of the offer in the system, buyer does not see the offer”
• Attach your letter to advise us that your offer has been submitted.

The price in the offer shall be VAT exclusive.

Editing of the company/user data, and adding of information shall directly be made in SRM in inset “Management”.
Details are given at page 4 “Instructions on registration and qualification” and further on.

You have not responded to buyer’s mandatory answer. Inlet “RFx Parameter”, sub-inlet “Questions”.

There is an active limitation set for the number of symbols, up to and including 6 symbols. Rename the document or attach same into electronic folder “Collaboration”.

You shall exit the system by pressing “Exit the System” in the upper right corner. You may reenter the system in 10 minutes as earliest. This time period is required to automatically close a current session and discard blocking.
Should these be not enough to eliminate the error, we request you to clear the cache of your browser. Below is a quick guidance how to do it for Internet Explorer:
1. While in the browser, press Ctrl + Shift + Del.
2. In window “Delete browser history” select options “Temporary Internet files”, “Cookies files” and “Web form data”. Make sure, every other option is off.
3. Press “Delete”.

4. Close down every window of the browser, wait awhile, then reopen the browser and enter the SRM system of PJSC Severstal. From now on, tenders shall be displayed.

Make use of link “Cancel Password” at the entrance page of SRM. Wherein:

• “ID of entering the system” is an initial login (combination of letters and numbers) that has been sent to your email when registering into the system
• “Email is the email that has been specified when registering into the system.

In case registered suppliers lost or blocked login and password to SRM, please send the following information to srm@severstal.com:

·         Name of Company (short and full);

·         Country of registration;

·         Address of registration;

·         Tax reference number;

·         DUNS (if you have);

·         Code of reason for registration of the company;

·         E-mail and telephone number of the supplier’s contact person.

If the request comes from the email specified by the supplier during registration, the new password will be sent to this address.

If the request comes from another e-mail / group mailbox, the supplier has to write an official letter about resetting the password with reason for recovering the password.

Password cannot be restored by phone call.